Rich88 – Your Privacy Policy

Rich88 is a trusted online gaming platform built for players in Bangladesh. We believe that every user's privacy is a fundamental right. This privacy policy explains how rich88 collects, stores, and uses your information.

By accessing or registering on rich88, you agree to this privacy policy. If you disagree with any part of this policy, please refrain from using the platform.

Rich88 only collects information that is necessary for the smooth operation of the platform, ensuring security, and providing you with the best possible service. We never collect unnecessary personal data.

The above information is either provided by you directly (at registration) or collected automatically (during platform use). rich88 does not collect sensitive information such as religion, political opinions, or health data.

Rich88 uses your information only for specific, limited purposes. We never use your data for any other purpose without your consent.

• Account management: To create, verify, and maintain your account.
• Transaction Processing: To ensure deposits and withdrawals are processed securely.
• Customer Service: To provide you with fast and effective resolution of your complaints or queries.
• Security & Fraud Prevention: To detect account hacking or fraud.
• Personalized Experience: To suggest games and offers tailored to your preferences.
• Responsible Gaming: To monitor unusual gaming patterns and provide you with assistance.
• Legal obligations: To comply with legal directives from relevant authorities.

Rich88 stores your information on secure servers that operate in accordance with international security standards and are subject to regular audits.

• Active Account: All information is retained for as long as the account remains active.
• Closed Account: Even after account closure, data may be retained for a minimum of 5 years for legal reasons.
• Transaction Records: Financial transaction records are retained for up to 7 years.
• Log Files: System logs are automatically deleted after 90 days.

Once the required retention period has passed, rich88 securely deletes or anonymizes your personal data so it can no longer be linked to you.

Rich88 never sells your personal information. However, data may be shared in the following limited circumstances:

• Payment Processor: To process transactions exclusively through Mobile Banking, Nagad, and Rocket.
• Game Provider: A licensed software provider for game operations.
• Legal authorities: To comply with legal orders or government directives.
• Licensing Authority: Information required for regulatory audits.

Rich88 uses cookies on the platform to improve your browsing experience. Cookies are small text files stored on your device.

• Essential cookies: These are required to maintain login sessions and ensure security—they cannot be disabled.
• Functional cookies: To remember your language preference and settings.
• Analytics Cookies: To collect anonymized data for improving platform performance.
• Preference Cookies: To save your gaming preferences and interface customizations.

You can turn off optional cookies at any time from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

Rich88 applies industry-leading security measures to protect your information. Our security infrastructure is regularly updated and tested.

• 256-Bit SSL Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication: Two-factor security protection for your account.
• Firewall Protection: Unauthorized access is blocked by an advanced firewall system.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Data Masking: Sensitive data such as payment numbers is always masked.
• Access control: Only authorized personnel can access the necessary information.

Rich88 gives you full control over your data. You have the following rights:

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to correct inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to restrict how your data is used for specific purposes.
• Data Portability: The right to receive your information in a readable format.
• Right to object: The right to object to the use of your data for marketing or profiling purposes.

To exercise these rights, contact the rich88 support team. We typically process your request within 30 business days.

Rich88 strictly prohibits anyone under 18 from accessing the platform. We do not knowingly collect any information from minors.

If a minor accidentally creates an account and this is identified, the account will be closed immediately and all collected data will be securely deleted. If parents suspect their child is using rich88, please contact the support team without delay.

Rich88 reserves the right to update this privacy policy as needed. For any significant changes, we will notify you via a platform notification and to your registered email.

• Registered users will be notified at least 7 days before any changes take effect.
• If you do not agree to the updated policy, you will have the option to close your account.
• Archived versions of previous policies are available upon request.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

For any questions, concerns, or requests regarding our Privacy Policy, please reach out to the rich88 support team. Our data protection team takes all complaints seriously.

We respect your privacy and are committed to handling every request promptly and with care.